The new approach, which will be piloted on March 1st, is intended to save time and speed up the reinstatement process for you and your customers.
As an agent calling to reinstate a policy cancelled for non-payment of premium:
- In order to have the policy reinstated, payment will be required at the time of the call. If payment cannot be made at that time, you will be asked to call back when the customer is ready to make a payment.
- You will then be able to verbally certify on behalf of your customer that no losses have occurred up to and including the date of the call. The verbal certification will take the place of the no loss letter currently required.
As a customer calling to reinstate a policy cancelled for non-payment of premium:
- In order to have the policy reinstated, payment will be required at the time of the call. If payment cannot be made at that time, the customer will be asked to call back when they are ready to make payment.
- Customers will then be able to verbally certify that no losses have occurred up to and including the date of the call. The verbal certification will take the place of the no loss letter currently required.
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