Currently, when you request changes to a customer's policy via the ACORD form or the EBC, it often leads to a round of requests for additional information.
To help streamline this process, we've introduced an enhancement that will make responding to these requests for additional information easier, faster and more efficient.
Benefits:
Better response time to policy change forms
Eliminate multiple requests for additional information
Improved data collection
Quicker turnaround to bind and issue policies
Faster, better service!
The requests for additional information on missing information letters will now contain a website link that you can simply click on and respond directly to the request. This embedded link will take you or your customer to a Hartford-secure web site, where you can enter the required data. Once submitted, the missing information will link up with the pending request, helping to eliminate the problems with information coming in and not matching up and generating additional email requests. The secure web site will also provide both you and your customers toll-free numbers for assistance.
