| Agency Self-Service: What You Don't Know Can Cost You! |
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You can provide enhanced service to your clients, and streamline your own business, by using our new self-service online tools. To help you put these tools to work, we're providing training videos that demonstrate the full benefits of our self-service capabilities. You'll find the videos listed under Agency Self-Service Tools in our eBusiness Center. These quick, user-friendly videos can be viewed whenever it's convenient for you.
Online billing can be one of your most valuable business tools. Our training videos include self-service billing features, such as:
- Billing Account Summary
Learn how to easily look up details of your customers' accounts, including bill plans, account status, account history and many other features.
- Status Report
This video shows how to quickly access overdue, cancellation and payment information.
- Express Pay
This video demonstrates how to effortlessly process electronic payments from customers.
- Agency Sweep
Here's where you can manage payments from customers such as checks or cash, and deposit them into your own premium account. Additional features, including Bill Plans and EFT forms, can be found at the eBusiness Center site.
We also provide training for the Policy Change Center itself. Topics include:
To learn from these videos, and many more, simply go to our Agency Self-Service Tools site. In addition to billing, you'll also find information about our Policy Change Center (PCC), Quote to Issue (QTI), and eBusiness Center (EBC). Instructors provide EBC basics within Virtual Sessions, every Wednesday at 11 a.m. and 1 p.m. EST.
Let us know how we're doing. You can leave feedback and suggestions using the surveys at the end of each video. We'll use your comments to develop more ways to help you grow your business.
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| WHY THE HARTFORD – WE INVEST IN YOU |
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| Here at The Hartford, we continuously invest in our independent agents to better serve you and your clients. We recognize that our mutual success is based on how hard we are working for you – generating tools, products and support to help you to succeed. |
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The Hartford
One Hartford Plaza Hartford, CT 06155 United States © 2014. All Rights Reserved.
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